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Chivalier

FAQs Center

From product useage to shipping destinations, here are the most common questions - answered.

Products

Yes, our products are suitable for sensitive skin. We use carefully selected, gentle ingredients to ensure they are effective for all skin types, including sensitive skin. Your skin’s health and comfort are our top priorities.

No, our products do not contain parabens. We carefully formulate our skincare products here in the USA, using only the highest quality ingredients. Our aim is to provide clean, safe, and effective skincare solutions specifically designed for men.

We offer e-gift cards for you to present with your loved one. This way they can purchase the products specific to their needs. 

Shipping

We currently offer shipping for USA. If you’re based in a different country, please contact us and we can make arrangements. 

We aim to process each order within 48hrs. Shipping can take approximately 3-5 business days. If you haven’t received your products during this time, please contact us. 

Sadly, shipping issues can occur. Albeit rare, if you do receive a damaged product, please contact us immediately so we can resolve the issue.

Other

You can enter your promo code on the checkout page to receive your discount.

To join our wholesale program, visit our wholesale page and sign up. Our team will then contact you to discuss rates and establish your first wholesale order.

Firstly, please ensure your billing details are correct, especially the billing address. If you’re then still having issues, reach out to us and we will help. 

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